Tuesday, July 29, 2008

Collecting Feedback

Throughout our private launch period, we've received a lot of feedback from our friends. Until now, we'd be aggregating feedback in an informal and I'm slightly ashamed to say sloppy, manner. Sometimes we'd forward an email with an idea to our company distribution list, other times we'd place it in a thread in our wiki, and sometimes we'd try *really* hard to commit an idea spoken verbally to memory.

Enough was enough. We decided to formalize our feedback collection. I took a look at a few free web based tools and ultimately decided on one called User Voice. User Voice provides a (sometimes too) simple interface for people to make suggestions about our site. Suggestions can be commented on, voted on, and officially responded to. User Voice also provides some light categorization functionality.

We're hoping that our devout users will use User Voice to report bugs and suggest features.

Check it out: http://noozler.uservoice.com.

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